Privacy Policy

Last Updated: 05/08/2026

MasterUp (accessible at masterup.in), operated by Shree Shyam Enterprises (“Sole Proprietorship “, “we”, “us”, “our”), is committed to protecting your privacy. This Privacy Policy explains how we collect, store, use, and safeguard your personal information when you use our website, applications, digital courses, and related services (collectively, the “Services”).

By accessing or using our Services, you agree to the practices described in this policy.

1. Information We Collect

We collect several categories of data depending on how you interact with our platform:

1.1. Personal Identity Data: Name, email address, mobile number, and any other details you voluntarily provide.

1.2. Account-Related Information: Username, activity logs, purchase and subscription details, and encrypted login credentials.

1.3. Technical & Tracking Data: IP address, browser type, device identifiers, cookies, tracking pixels, session logs, and usage patterns.

1.4. Transaction & Billing Metadata: Transaction timestamps, invoice details, and payment confirmations.

Payment Security: We do NOT store your credit/debit card numbers, UPI IDs, banking login details, or OTPs. All such sensitive payment data is handled securely by compliant third-party payment gateways.

1.5. Social Media / Third-Party Integration Data: If you voluntarily connect a social media account (e.g., an Instagram Business or Creator Account) to our platform, we may collect your username, user ID, and access tokens via the relevant provider’s official API (such as Meta’s Instagram Graph API). This data is used solely to enable integration features and is not sold or shared with third parties for marketing.

2. Cookies & Tracking Technologies

We use cookies and similar tracking technologies (such as tracking pixels) for the following purposes:

  • Session Management: To save login sessions so you don’t have to log in repeatedly.
  • Personalization: To customize and enhance your user experience.
  • Performance: To improve navigation speed and overall platform performance.
  • Analytics: To generate statistical data and analyze usage patterns to improve our Services.

You can disable cookies through your web browser settings; however, doing so may limit or affect certain functionalities of the website.

3. How We Use Your Information

We use the collected information for legitimate business and operational purposes, including:

  • Creating and managing your user account;
  • Providing access to purchased courses, training programs, or services;
  • Improving user experience, platform performance, and content relevance;
  • Communicating updates, reminders, or support notifications;
  • Detecting and preventing unauthorized access, misuse, or fraudulent activity;
  • Complying with legal, taxation, audit, and compliance requirements.

 

4. Data Sharing & Disclosure

We do not sell your personal data. We may share information only with:

  • Trusted third-party service providers (payment gateways, hosting, analytics, email/SMS providers) strictly to operate our Services;
  • Legal and regulatory authorities, when required by law, court order, or to protect our legal rights.

 

5. Data Security

We implement reasonable technical and organizational safeguards — including encryption of login credentials — to protect your data against unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Your Rights & Consent

6.1. Consent: By using the platform, you consent to the collection and processing of your data as described in this policy. You may withdraw consent at any time, which may restrict your access to certain services.

6.2. Your Rights: Depending on applicable laws, you have the right to access your stored information, update or correct inaccurate data, and request deletion of your data.

6.3. Social Media Disconnection: If you have integrated a social media account, you can disconnect it at any time. Upon disconnection, associated access tokens and integration data are deleted or anonymized, unless retention is legally required.

To exercise any of these rights, contact us at hello@masterup.in.

7. Children’s Privacy

Our Services are intended for individuals aged 14 years or older. We do not knowingly collect information from minors under this age. Any such account discovered will be subject to suspension or deletion.

8. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, or as required by legal, taxation, audit, and compliance obligations.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated “Last Updated” date. Continued use of our Services after changes constitutes acceptance of the revised policy.

10. Contact Us

For any questions or requests regarding this Privacy Policy or your data, contact:
Shree Shyam Enterprises
Email: hello@masterup.in